Terms and conditions
Previous note:
Repi is a multichannel platform that enhances and leverages the relationship between the Pharmaceutical Industry and the Healthcare Professionals.
Healthcare Professionals and Pharmaceutical Industry Representatives have at their disposal several tools for a more agile and convenient two-way interaction, namely the possibility of scheduling a traditional visit, a video-call with promotional materials share, written messages exchange, web conferences and SMS send.
All communications require the prior authorization (specific and individualized double opt-in process) of the users (Healthcare Professional and Pharmaceutical Industry Representative).
The repi’s platform is a trademark of ActOne, S.A., a commercial company registered at the Cascais Commercial Registry, with the tax number 509050158 and headquartered at Estrada de Alfragide nº67, Edifício F, Piso 1 Sul, 2610-008 Amadora.
Website: www.pharmarepi.com
Note: By providing personal data on the repi platform and/or through the website www.repi.pt, the user (Pharmaceutical Industry Representative or Healthcare Professionals) authorizes that his/her personal data can be used and processed by the repi team and its owner and manager - ActOne, S.A. under the terms and conditions described below.
Scope of the Policy Terms and the Conditions of Use
Repi and its owner and manager - ActOne, S.A., undertakes to comply with the repi’s Terms and Conditions of Use. The present Policy Terms and the Conditions of Use establishes the necessary terms, requirements and limitations for the repi’s use. By accessing or registering on the repi platform you are entering into a binding agreement with the entity ActOne, S.A. Throughout this document any reference to repi is and it will always be extended to its owner and manager - ActOne, S.A.
Notification in case of changes of the Terms and Conditions of Use
We are constantly improving our products and services and adding new features to the repi platform as well as to the existing services and products. Therefore, due to the constant changes and improvements, or to the changes of the applicable legislation or to the evolution of the technology itself, our practices regarding the use of the repi platform may also change. If it occurs any amendment to these Terms and Conditions of Use, repi will immediately notify the user (Healthcare Professional or Pharmaceutical Industry Representative), as well as the responsible local authority, in the cases required by the applicable legislation.
The continued use of the service after the amendment’s publication will imply its acceptance. Therefore, the user (Healthcare Professional or Pharmaceutical Industry Representative) should frequently consult these Terms of Use, including the Privacy Policy also available on the repi’s website.
Rules of the terms and conditions
The Terms and Conditions stipulate the terms in which the service is provided on the website www.repi.pt and define the participation rules of all the users (Healthcare Professionals or Pharmaceutical Industry Representative).
In order to use the repi functionalities, either by a Healthcare Professional or a Pharmaceutical Industry Representative, a registration is mandatory. If it is a Healthcare Professional registration, it will always be validated by the repi team in order to guarantee the integrity of the information about the Healthcare Professionals on the platform.
The provision of the repi services is dependent on the full acceptance of these conditions, so any user (Healthcare Professional or Pharmaceutical Industry Representative) who disagrees or does not commit to behave in accordance with these conditions must not use the services.
The interpretation of these Terms and Conditions is exclusive of repi and its owner and manager - ActOne, S.A., who reserves the right to modify them at any time. Please read carefully these provisions, as well as the Privacy Policy, before using the available services. The service use implies the acceptance by the user (Healthcare Professional or Pharmaceutical Industry Representative) of the terms and conditions established herein and in the Privacy Policy, also presented in the footer of the repi, as well as the commitment that the user (Healthcare Professional or Pharmaceutical Industry Representative) is already over 18 years of age. If the user (Healthcare Professional or Pharmaceutical Industry Representative) does not agree to any of the terms and conditions set forth herein, it will not be permitted the use of the Service.
Registration of the Pharmaceutical Industry Representative
To use the repi’s features, the Pharmaceutical Industry Representative must be registered in repi.
The repi team is responsible and carries out the entire registration process of the Pharmaceutical Industry Representative through a prior commercial agreement established between the entity that owns and manages repi – ActOne, S.A. and the Pharmaceutical Company, as the employer of the respective Pharmaceutical Industry Representatives.
The Pharmaceutical Industry Representative and/or its Pharmaceutical Company employer will be responsible for ensuring that only the Pharmaceutical Industry Representative will have access to the reserved area and associated email/mobile phone.
For the Pharmaceutical Industry Representative’s registration it is only needed an email and a valid mobile number to benefit from all the platform features (notifications, reserved area access, personal medical visits scheduling, medical visits scheduling with video call feature, written messages exchange, SMS send, among other services).
Platform’s access credentials, namely the password and the username, will always be provided to each Pharmaceutical Industry Representative by the repi team.
After the Pharmaceutical Industry Representative registration, the user will have access to a unique reserved area, being responsible for managing and updating the information exposed, in which no one (Pharmaceutical Industry Representative, Healthcare Professional or any other entity) has access.
The Pharmaceutical Industry Representative’s account may be canceled or suspended at any time by the repi team, if it is reported any Pharmaceutical Industry Representative abuse or misuse regarding the use of the various functionalities available on the platform.
By registering on repi, the Pharmaceutical Industry Representative has read and accepts all terms set forth in this document.
Healthcare Professional Registration - Free
The Healthcare Professional Registry is free. To use the repi’s features, the Healthcare Professional must register on the platform and wait for its validation. The Healthcare Professional is responsible for ensuring that only he has access to his reserved area and to the email/mobile phone inserted in the registry.
Only Healthcare Professionals registered in their respective Portuguese orders/associations can register on repi. All the specialties entered in the registry are also validated
The Healthcare Professional registration is free and it is carried out in three steps:
1. Insertion of all the requested registration data (personal and professional), in case of fraud suspect, the repi team reserves the right to request, to any registered Healthcare Professional or within the registration process, proof of the identification documents or proof of the respective Portuguese order/association in order to verify the inserted identification or the professional qualifications. If the Healthcare Professional does not deliver, or in the absence of a response to the requests, the repi team has the right to cancel, suspend or remove its registration;
2. Email and mobile phone validation in order to ensure that the Healthcare Professional has access to the two channels of communication/notification of repi;
3. Normally, the validation process is done in less than 24 working hours after the email and mobile phone validation. The validation is verified in the respective Portuguese order/association regarding the specialty(s) chosen.
The Healthcare Professional, with his registration, has access to a reserved area of his own, being responsible to manage and update the provided information. No other user (Pharmaceutical Industry Representative, Healthcare Professional or any other entity) has access to the provided information, except for the information that will be disclosed in the public profile (all the fields that are public are marked in the reserved area as public fields).
By registering in repi the Healthcare Professional reads and accepts all the terms in this document and is responsible for all the information displayed on his profile.
Healthcare Professional Profile
The Healthcare Professional profile contains the only Healthcare Professional information that is visible to all the Industry Representatives registered in repi and it is the Healthcare Professional responsibility to complete and maintain the profile up-to-date. All the content exposed on this profile is the sole responsibility of Healthcare Professional and it is inserted by himself. Therefore, the repi team does not carry out any type of validation of the provided information.
The profile is structured in several editable fields that can be accessed in the reserved area, and can be added, modified or removed at any time by itself, just by accessing the reserved area.
In the Healthcare Professional profile it is strictly prohibited to communicate or advertise any product or service that does not fit the general terms of use of repi.
The Healthcare Professional decides which features are active for each one of the Pharmaceutical Industry Representatives from which they want to be contacted. Therefore it is their responsibility to activate or deactivate them.
Notification Systems
As a communication platform, repi has prepared a notification system that aims to accelerate and facilitate the communication process between users (Pharmaceutical Industry Representatives and Healthcare Professionals) and repi.
Notifications between users
Repi does not send any type of sms notifications between the 24 o'clock and the 9 o'clock of the following day. The notifications that should follow in this period will be sent from 9 o'clock of the following day. The e-mail notifications are sent when the features are used.
System notifications
In the notifications of interaction between users (Pharmaceutical Industry Representative and Healthcare Professional) and/or repi, the notifications by SMS and email are sent immediately after the use of the platform functionality (registration, upgrades, etc.).
Services of repi
Repi provides several communication services for the contact between the Pharmaceutical Industry Representative and the Healthcare Professional: virtual visits scheduling, personal visits scheduling, chat messages, SMS, e-mail m arketing, among other services.
The misuse of these features and the non-compliance with these terms of use may result in the suspension or removal of the registers of the Pharmaceutical Industry Representatives and Healthcare Professionals.
Personal Visits Scheduling
A Pharmaceutical Industry Representative can schedule a visit to the Healthcare Professional’s workplace (previously defined by the Healthcare Professional in his personal area) if the Healthcare Professional is available for this form of interaction (specific and individualized double opt-in for this form of interaction) and if the Healthcare Professional is a member of the Pharmaceutical Industry Representative’s Medical Panel.
The Healthcare Professional has also the possibility of being proactive and request a personal visit to the Pharmaceutical Industry Representative and likewise, the Pharmaceutical Industry Representative will have to belong to the REP Panel of the Healthcare Professional.
Repi is not responsible for the system or the scheduling criteria of the Healthcare Professionals or the Pharmaceutical Industry Representatives and cannot be held liable for the mismanagement or any other problem that the Pharmaceutical Industry Representative and/or the Healthcare Professional has after the personal visit scheduling.
Repi has an automatic notification and confirmation system that reminds the participants of the visit in order to assist the Pharmaceutical Industry Representative and the Healthcare Professional. However, the repi team is not responsible for the presence of both on the scheduled day and time.
Virtual Visit Scheduling
A Pharmacy Representative can schedule a Virtual Visit, if the Healthcare Professional is available for this form of interaction (specific and individualized double opt-in for this form of interaction) and if the Healthcare Professional is a member of the Pharmaceutical Industry Representative’s Medical Panel.
The Healthcare Professional also has the possibility of being proactive and request Virtual Visit to the Pharmaceutical Industry Representative and likewise, the Pharmaceutical Industry Representative will have to belong to the REP Panel of the Healthcare Professional.
To make a video call visit it is necessary:
• Computer, laptop, tablet or similar equipment;
• Microphone (internal or external);
• Camera (internal or external);
• Mozilla Firefox, Internet Explorer 10 (or later), Google Chrome, or Opera Browser.
Repi is not responsible for the system or scheduling criteria of the Healthcare Professionals or the Pharmaceutical Industry Representatives and cannot be held liable for the mismanagement or any other problem that the Pharmaceutical Industry Representative and/or the Healthcare Professional has after the Virtual Visit scheduling by repi.
Repi has an automatic notification and confirmation system that reminds the participants of the visit in order to assist the Pharmaceutical Industry Representative and the Healthcare Professional. However, the repi team is not responsible for the presence of both on the scheduled day and time.
Messages
A Pharmaceutical Industry Representative can send messages if the Healthcare Professional is available for this form of interaction (specific and individualized double opt-in for this form of interaction) and if the Healthcare Professional is a member of the Pharmaceutical Industry Representative’s Medical Panel.
The Healthcare Professional also has the possibility of being proactive and send messages to the Pharmaceutical Industry Representative and likewise the Pharmaceutical Industry Representative will have to belong to the REP Panel of the Healthcare Professional.
Repi is not responsible for the system or sending messages criteria by both parties and cannot be held responsible for the mismanagement or any other problem that the Pharmacy Representative and/or the Healthcare Professional has after the use of this service.
SMS
A Representative of the Pharmaceutical Industry can send an SMS to a Healthcare Professional, if the Healthcare Professional is available for this form of interaction (specific and individualized double opt-in for this form of interaction) and if the Healthcare Professional is a member of the Pharmaceutical Industry Representative’s Medical Panel.
The Healthcare Professional also has the possibility of being proactive and send an SMS to the Pharmaceutical Industry Representative and likewise the Pharmaceutical Industry Representative will have to belong to the REP Panel of the Healthcare Professional.
Repi is not responsible for the system or sending SMS criteria by both parties, and cannot be held responsible for the mismanagement or any other problem that the Pharmaceutical Industry Representative and/or Healthcare Professional has after the use of this service.
Access to service
Repi guarantees access to the platform, to the reserved area and to the functionalities during 24 hours for 365 days a year, except if it occurs any problems beyond the control of the platform or any maintenance which will always be communicated in a timely manner to all the registered Pharmaceutical Industry Representatives and Healthcare Professionals on the platform.
Reserved areas access
The access to the reserved area is done by each user with their own credentials (Healthcare Professionals or Pharmaceutical Industry Representatives). Repi does not provide passwords by email or by its support lines except for the provisional password provided after the registration process. If the user (Healthcare Professional or Pharmaceutical Industry Representative) does not remember or has lost the password, he can define a new password by using the functionality in the reserved area access menu: password recover.
It is the responsibility of the Pharmaceutical Industry Representative and the Healthcare Professional not to provide the access data to third parties. In case of theft or loss of equipment which had access to the platform or access data, the user (Pharmaceutical Industry Representative and Healthcare Professional) must immediately notify repi and its owner and manager, ActOne, S.A., in order to block the access to the reserved area.
Misuse by users of repi
The misuse of the platform features or failure to comply with the conditions set forth in these terms and conditions may result in the removal or suspension of registration and the denial of the access to the reserved area and to the repi features.
General terms of use
Repi can remove or edit the descriptions inserted by the Pharmaceutical Industry Representatives, without having to mention the cause of the same;
Repi may exclude the user (Healthcare Professional or Pharmaceutical Industry Representative) from the service use (eg, prevent the user from log in), when the user (Healthcare Professional or Pharmaceutical Industry Representative) has violated any of the conditions of use, herein contained;
The repi team strives to operate properly without fail, however, the repi team reserves the right to temporarily suspend its operations for technical reasons or causes beyond their control;
Repi is not responsible for the behavior of the users (Healthcare Professionals or Pharmaceutical Industry Representatives);
By infringing any repi’s rule in force, the user (Healthcare Professional or Pharmaceutical Industry Representatives) will assume all the liability which may result in damages or losses before any entity, individual or collective, being repi exempted of any type of responsibility;
The messages and their attachments which are stored in the personal account, remain in the system for a period of 2 years, unless otherwise indicated by the Healthcare Professional, the Pharmaceutical Industry Representative and/or its Pharmaceutical Company employer.
Responsibility of the user (Pharmaceutical Industry Representative and Healthcare Professional)
By accepting these Service conditions, the user (Pharmaceutical Industry Representative or Healthcare Professional) undertakes to:
• Provide and maintain true, complete and up-to-date the personal data;
• Keep confidential the access data of the repi’s register and use solely the register which it is holder, assuming full responsibility for the actions carried out with that same register, even if by third parties with or without its authorization;
• Only adopt behaviors that do not violate the applicable legislation or do not damage legally protected positions;
• Do not submit job offers, healthcare requests or hire Healthcare Professionals, or communicate illicit products or services, neither communicate products or services that can be considered violent, provocative, offensive, racist or susceptible of violating the privacy or third parties rights.
As long as the Healthcare Professional does not assume full and exclusive responsibility for the veracity of his personal data, although always validated by the repi team (in the register), he will never be able to validate the professional experience and the aptitudes in its intervention area.
Repi undertakes to verify and approve or disapprove, in a binding or systematic way, the contents inserted on the platform by the users (Healthcare Professionals or Pharmaceutical Industry Representatives).
Term and Suspension
Repi may terminate or suspend the right to use the Service at any time for any reason or for no reason, by sending to its users (Healthcare Professional or Pharmaceutical Industry Representatives and/or Pharmaceutical Company employer) a registered letter with acknowledgment of receipt which will take effect immediately upon receipt of the notification.
Repi can terminate or suspend the right to use the Service in case of non-compliance with these terms or any other Policy published by repi, or if the repi’s team considers that the user (Healthcare Professional or Pharmaceutical Industry Representative) had an inappropriate and/or offensive behavior. If repi terminates or suspend the right to use the Service for any of these reasons, the Pharmaceutical Industry Representative and its Pharmaceutical Company employer will not be entitled to any refund of the contracted amount by this service. Repi reserves the right to initiate the competent judicial, civil, criminal or other proceedings. Even after the termination or suspension of the right to use the service, these terms will remain applicable to the user (Healthcare Professional or Pharmaceutical Industry Representative).
The user (Healthcare Professional or Pharmaceutical Industry Representative) may terminate this agreement at any time by ceasing all the use of the repi service. All the sections of this agreement which, by their nature, must be applicable despite the expiry of the agreement, shall remain in force after the expiry of the same.
Waiver and Exclusion of Warranties
The use of the service is at the user's own risk (Healthcare Professional or Pharmaceutical Industry Representative). The service is provided on a "as is" basis without any warranty of any kind, express or implied, including, but not limited to, commercial warranties. Repi and its owner and manager (ActOne, S.A.) does not guarantee that the access to the service will be uninterrupted or error-free; nor does it offer any guarantee as to the results that it may generate with the use of the service. Repi, its representatives and employees are not responsible for the conduct, online or offline, of any user (Healthcare Professional or Pharmaceutical Industry Representative) of the service or of the relationship conduct between the users (Healthcare Professionals or Pharmaceutical Industry Representatives).
Exclusion of Liability
REPi declines any responsibility for damages that may arise as a result of the use of this website or any other sites linked to it. Likewise, no guarantee is given that the access to this website will occur without any interruption or error-free, viruses or other harmful material and it is not subject to any claims, penalties, damages or expenses that may arise from the use or website inability, or of unauthorized access or alteration thereof.
The User (Healthcare Professional or Pharmaceutical Industry Representative) agrees not to transmit to this website any unlawful, defamatory, pornographic or any other content that may constitute an illegal breach of any law, being expressly prohibited the use of this website for illegal purposes or any other purposes that could be harmful to the REPi’s image. REPi will collaborate with law enforcement authorities that can order the disclosure of the identity of any person who transmits such content.
The user agrees not to assign any responsibility to repi and its owner and manager, ActOne, S.A., its representatives and employees, for damages, petitions, complaints, and/or conflicts that have been or may be raised, known or not, related to the use or service use impossibility.
The user also agrees not to assign any liability for acts resulting from conduct, harassment, sexual or other harassment, acts of physical violence, destruction of private property, destruction of information or from any dispute with any user, any instruction, advice, act or service provided by repi and its owner and manager, ActOne, S.A., or its employees and representatives.
In the cases which this is permitted by law, ActOne, S.A. and its representatives are not liable for financial losses or indirect damages, special, derivative, exemplary or punitive damages, resulting from the use or service use impossibility, even if alerted to this possibility.
Indemnity
The user (Healthcare Professional or Representative of the Pharmaceutical industry) undertakes to indemnify and defend repi and its owner and manager – ActOne, S.A., its representatives and employees, agents, lawyers, attorneys, service providers, suppliers, affiliates, and associates against all claims, losses, expenses or other liabilities, including attorney’s fees and associated costs, related to the use or inability to use the service. Repi and its owner and manager – ActOne, S.A. reserves the right, on its own behalf, to assume the exclusive defense and control of any subject matter related to the user’s indemnity (Healthcare Professional or Representative of the Pharmaceutical industry). The user (Healthcare Professional or Representative of the Pharmaceutical Industry) will not be able to make any agreement, in case of a complaint, without the written consent of repi and its owner and manager – ActOne, S.A.
Registered Trademark
REPi is a registered trademark whose exclusive use has been legally authorized under the legal terms.
All the other product names, trademarks, registered trademarks, service marks or registered service marks mentioned in any part of this website belong to their respective owners.
Any product, process or service described on this website may be subject to other industrial property rights held by our affiliated companies, not being licensed on this website.
The use of trademarks, product names, registered trademarks, service marks or other industrial property rights mentioned in any part of this website, by third parties not expressly authorized, are prohibited and will always be punished by law, in accordance with the Portuguese legislation currently in force and the international protection of Intellectual Property.
Copyright Law
The content of this website, including images, text, publicity, audio material, video or other, is property of REPi and it is protected by Copyright Law, in the general terms of law and by the national and international intellectual property legislation.
It is not permitted to display, reproduce, reuse, modify or transmit for public or for commercial purposes the content, materials and information made available on this website, including text, images, audio and video, without the prior and express written consent of REPi.
The uses authorized by law are an exception to this prohibition, namely the right of citation, provided that its origin is clearly identified.
Some parts of the website may contain images or videos copyrighted by the suppliers.
Personal data provided to REPi, whether through e-mail, file upload or others, will be considered non-confidential and non-reserved.
REPi guarantees the privacy and the protection of the data used by its Users (Healthcare Professional or Pharmaceutical Industry Representative). In accordance with Law n.º 67/98 of October 26, it is guaranteed that the users (Healthcare Professional or Pharmaceutical Industry Representative) have access to their data and that they may request in writing the respective update, correction or elimination, through the contacts available on the platform, in accordance with the aforementioned.
Applicable law
Unless otherwise specified, this Agreement shall be governed by the Portuguese law.
General Provisions
Regarding the rights of repi and its owner and manager – ActOne, S.A., under this Agreement or any applicable provision, its non-exercise or the late or partial exercise, does not imply the waiver to any right neither impede the late or partial exercise of any right and it will not constitute any delay or novation of debt. This agreement constitutes the entire contract between the user (Healthcare Professional or Representative of the Pharmaceutical Industry and its Pharmaceutical Company employer) and repi and its owner and manager – ActOne, S.A., with respect to the subject matter that is regulated. The declaration of invalidity or ineffectiveness of any provision of this Agreement shall not affect the validity and effectiveness of the others provisions which shall be applied in full. This agreement will be valid for the benefit of repi and its owner and manager – ActOne, S.A., its users (Healthcare Professionals or Representatives of the Pharmaceutical Industry), employees and representatives.